Error message

Deprecated function: implode(): Passing glue string after array is deprecated. Swap the parameters in drupal_get_feeds() (line 394 of /customers/3/5/d/itqb.org/httpd.www/includes/common.inc).

Expert/Improving the Testing Process

The  Improving the Testing Process Expert Level extends the knowledge and experience obtained at the Advanced Level by providing in-depth, practically-oriented certifications in Testing Process. Criteria are set to ensure good and consistent quality of the Expert Level and the candidates must have:

  • the Foundation Certificate
  • an Advanced Certificate in Test Manager
  • passed the Expert Level Exam
  • at least 5 years of practical testing experience
  • at least 2 years of industry experience as Test Manager

Contents of the Syllabus

The Improving the Testing Process syllabus can be divided into two parts: 

The syllabus starts with an introduction to the fundamental issues concerning improvement to the testing process. Basic questions like "why improve testing?" and "what can be improved?" are considered and the different ways that stakeholder can view quality are described.

An expert in this field will be expected to select the right approach for a given situation. The factors to consider are covered and the relative benefits of each approach are compared.

The task of improving test process is itself a process which can be described in several steps including the setting of scope and objectives for improvement, assessing the current situation, analyzing results, performing solution analysis, suggesting improvements and priorities, creating an improvement plan, implementing the plan and gaining knowledge from each improvement cycle. The syllabus details each of these steps according to a standard process definition.

Management of change is essential in rolling out improvements to the test process into projects and organizations. A wide range of different skills is covered including those needed for effective interviewing and for performing analysis.